Frequently Asked Questions
What is the difference between Kinex Express and Kinex Custom?
Kinex Express is our in-stock inventory line — carts are ready to ship and designed for customers who want a premium Helio cart delivered quickly, without customization. What you see is what you get, and it ships fast.
Kinex Custom is our made-to-order program for customers who want a cart built to their exact specifications. Custom orders are crafted to your preferences and typically ship within 4–8 weeks depending on the complexity of your customizations.
How long does Kinex Express shipping take?
Kinex Express carts are in stock and ship promptly after your order is confirmed. Delivery times vary by location, but you can expect your cart to arrive significantly faster than a custom order.
Can I customize a Kinex Express cart?
Kinex Express carts are pre-configured and ship as-is — customization is not available for this line. If you'd like a cart tailored to your preferences, we recommend exploring Kinex Custom.
What can I customize with Kinex Custom?
Kinex Custom allows you to personalize a wide range of features including color, trim, seating, accessories, motor, battery size and more.
How long does a Kinex Custom order take?
Custom orders are made to order and typically ship within 4–8 weeks. The exact timeline depends on the scope of your customizations. You'll receive updates throughout the build process.
How do I place an order?
You can place an order directly through our website. Browse our models, choose between Kinex Express or Kinex Custom, and proceed to checkout. For Custom orders, our team may reach out to confirm your specifications.
Do you offer financing?
Yes, we offer flexible financing options to make owning a Kinex Golf Cart more accessible. Please reach out to our team or visit our financing page for more information.
What payment methods do you accept?
We accept all major credit and debit cards as well as financing through our approved partners. Contact us if you have questions about payment options.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email so you can monitor your delivery in real time.
How do I contact customer support?
Our team is here to help. You can reach us through the contact form on our website or by emailing us directly. at support@kinexgolfcarts.com We aim to respond within one business day.